- Letter from the Secretary for Home Affairs
- Foreword
- Governance and Management
- Advisory Board
- Board of Directors and Committees
- Corporate Governance
- Organization, Function and Objectives
- Medical and Health Services
- Education Services
- Community Services
- Fund-raising
- Corporate Social Responsibility
- Heritage of the Group
- Green Organization Campaigns
- Promotion of Voluntary Services
- Social Inclusion for the Underprivileged
- Nurturing Talents for the Community
- Connecting with Heart
- Corporate Branding Campaign for TWGHs
- Relationship Building with the Group’s Stakeholders
- Fostering and Maintaining Good Networking with Directors of Former and Current Boards
- Corporate Achievement
- Finance Review
- Human Resources
- Employee Relations and Development
- Property Development and Management
- Information Technology
- Audit
- Appendix